Help Center

When your box arrives at the post office to be shipped, an email is immediately sent to you with a tracking number. If you ever want to know the status of your shipment, click on that tracking number for the latest updates. Keep in mind, we ship through USPS Priority shipping which usually takes 1-3 days for shipments within the US. The USPS website includes a disclaimer stating they cannot guarantee your package will arrive within 1-3 days. 

Once your box leaves our facility and makes it to the post office, it is completely out of our hands. Any issues after that point have to be dealt with through USPS. It is not common for boxes to get lost in the mail, but if it does happen to your box, we will do our best to track down lost packages if needed. You can also contact them using that tracking number, which might bring you a quicker resolution. If your box arrives damaged, please take a photo of the damage and email it to us so we can file a claim through USPS. Again, it's not common, but it does happen. 

For Subscribers Outside the US:

If you are ordering a box from outside the US, please know the window for delivery can be anywhere between 7-23 business days. Because there is such a massive window of possible delivery dates, it is near impossible for us to be able to get international boxes to subscribers by any targeted delivery date. Know that your box will be shipped around the same time every month. If you notice it arriving around the same time each month and you'd like to adjust it, email us and let us know so we can adjust your shipment date. 

If you are ordering a box from outside the US, please know the window for delivery can be anywhere between 7-23 business days. Because there is such a massive window of possible delivery dates, it is near impossible for us to be able to get international boxes to subscribers by any targeted delivery date. Know that your box will be shipped around the same time every month. If you notice it arriving around the same time each month and you'd like to adjust it, email us and let us know so we can adjust your shipment date. 

Shipping is not included for boxes sent outside the US. 

Damaged boxes are not common, but it does happen. 

Once your box leaves our facility and makes it to the post office, it is completely out of our hands. Any issues after that point have to be dealt with through USPS. If your box arrives damaged, please take a photo of the damage and email it to us so we can file a claim through USPS. Without a photo of the damage it is very difficult for a claim to be approved.  

We apologize if your first box does not arrive on time. We do our absolute best to predict our growing subscriber count and prepare enough inventory accordingly. Some months we experience more growth than we prepared for and it takes us a little longer to purchase more inventory. Please allow at least 5-7 business days for processing your first box. Your box will arrive on time for subsequent months as it falls into the regular shipment schedule. 

Thank you for your patience and understanding. We love having you as a subscriber!

Currently, the only customization Lotus Box offers for products within the box is your panty size. All customizations are manageable through your customer portal. 

If you have any questions or any trouble adjusting your size, targeted delivery date, address, or subscription term, please feel free to reach out and our team will be happy to help you through the process. 

At this time, no. We don't offer any customizations other than panty size at this time. The feminine products we include in your box are there so you can sample a few of the organic options on the market and so you can have a few extras on hand in case Aunt Flow decides to visit early and catches you empty-handed. 

If you don't use a specific product in your box, we strongly advise donating it. Lotus Box holds a core value of working to provide feminine products to homeless women and those who may not have the means necessary to access products needed while on a menstrual cycle. If you don't use tampons, we suggest donating them to a homeless woman or a women's shelter in your area.  

Hang in there with us! 

Our goal is to provide our customers with a positive and uplifting experience. We try to give you a mix of replenishing items like heating pads, feminine wipes, pain relievers, and tea, with a variety of personal care items, accessories, and gifts. We like to change up the types of products included to give you a variety and to make sure nobody gets too much of one thing. 

If you don't like the style of underwear you got, don't worry! We like to give you a mix of comfy and sexy panties. You'll get a different style next time we include panties, which is often. Got a light colored pair? Don't worry! A different color will come next time.

We know variety is key with a monthly box, so hang in there with us and wait to see what comes next month! 

Remember, we LOVE customer feedback. We want to learn more about you so we can get you the best box possible.